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FAQs

Products

What Items Are Available For Order On Praavy.Com?
All products that are displayed on the website are currently available across India only.
How Do I Know My Size?
We have mentioned Sizes and sizing details are mentioned in the Size Chart link available on all products page.
What If A Product Is Unavailable?
Unavailable products are not displayed on the Website.
Will I Receive The Exact Item Shown On The Picture?
The item shown in the picture may slightly differ from the article that you will receive because of the difference in lighting conditions, photography, screen brightness, other settings, etc. Please refer to the next questions to know more about the difference between the image and the actual product.
Why is the color of the stone/jewelry little different from the picture?
The color of the jewelry/stone may slightly be different from the pictures because of the various reasons listed below: Your monitor/mobile device’s screen configuration and brightness settings. Lighting conditions and professional photography may make the jewelry look brighter and crisper than what it looks like in-home lighting conditions. No two gemstones are ever the same, and that’s what makes your jewelry unique. This means that the stone in the photo is different from the one you have received, and it may have slightly different characteristics to it than the one shown in the photograph.
How come the item i have received is smaller than what is shown in the picture?
We enlarge the product image so that our customers can have a better closer look. However, we provide information related to the height and width of each and every product. This will make things clearer for you.
How Many Items May I Purchase In One Order?
You may purchase a maximum of ten Praavy jewelry items in one order.

Orders & Payments

What Payment Methods May I Use On The Website?
We accept all major secure payments like Visa, Mastercard, and Amex. Please note we do not accept cash on delivery.
How May I Check The Status Of My Order?
Once you place the order, you will receive an order confirmation email or SMS & once the order is processed you will get another email or SMS with Tracking Number using which you can track that number on https://www.delhivery.com/.
Can I Change or Cancel My Order?
You can cancel your order until the order is processed from our side, if the order is not processed then you can cancel your order. Though you can get a return or exchange. In case the product is unavailable, you need to select another product; no refund will be provided.
What Shipping Address May I Use?
Users are free to use the Shipping Address or Billing Address at their convenience.
How May I Order By Phone?
It is easy to access the website through your mobile phone or tablet from Browser, through which you can order. On call ordering is not supported.

Returns

How may I return an Item?
We don't provide a return facility, you can get an exchange with the same product or any other that is available in the store.
Is Buying On-Line Safe?
Online buying is SAFE with us. We support only secured payment gateways.
Do I have to pay anything to return my items?
No, you will not be charged for returns or exchanges.
How do I return an item?
You will have to visit the online store to request a return or exchange. You will

Shipping

How many day take for shipping?
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How Many Items May I Purchase in One Order?

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